Reminder Bot for Rocket.Chat
  • What is Reminder Bot?
  • Contact Us
  • Guides
    • Installation
      • Install from Marketplace (Recommended)
      • Manual Installation
    • Setting up Reminders
      • Remind yourself about a message
      • Set a reminder for yourself
      • Set a reminder for someone else or a channel
    • Managing Reminders
      • View a list of reminders
      • Snooze a reminder
      • Mark a reminder as complete
      • Delete a reminder
    • Other guides
      • Daylight Saving's guide
      • Change preferred Language
      • Backup and Restore Reminder Data
        • How to create Backup?
        • How to restore your Backup?
    • Premium License
      • Benefits of getting License
      • Start a free trial
      • How to purchase a Premium license
      • How to set up your License on Rocket.Chat server
      • Where to find Workspace Site_Url for License
      • FAQ wrt Premium Licence
  • LEGAL
    • Privacy Policy
    • Terms of Use
    • License Agreement
    • Credits
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FAQ wrt Premium Licence

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Last updated 2 years ago

What should I do if the Licence isn't working?

Firstly, please check if you see any error logs wrt Reminder app licence on either - app-level logs (Admin -> Apps -> Reminder app -> Logs) - server-level logs (Admin -> View Logs) These logs should be generated when you're using the reminder app (eg running /remind command). Hopefully, these logs should give you a clue about what's going wrong. If you need any assistance, feel free to We're also aware of some known issues with older versions of Rocket.Chat app below 4.4.0 release of Rocket.Chat & 1.0.2 version of Reminder app. So if this is the case with you, then please update the reminder app to a version greater than 1.0.2.

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